First and foremost, we would like to thank you for being a loyal customer over the years, we are profoundly grateful for your support. As our company has grown, we have made several modifications to our services and solutions adapting to the ever-changing demands of today’s IT landscape. Through it all, our goal has been to ensure we provide our clients with world-class solutions, technical support, and impeccable customer service.
As of July 1st, 2022, to continue our evolution we are partnering with Dynamic Hosting. Going forward, Dynamic Hosting will be managing all monitoring, technical support, and billing services accordingly.
We genuinely appreciate your business over the years, much of our growth can be attributed to amazingly dedicated customers like you. In the coming days, you will receive a detailed email containing details from Dynamic Hosting on how to contact technical support, customer service and account management.
FAQ:
What happens to my account?
Initially, nothing at all. However, in mid-July communications will begin going out to schedule a migration of your account to a new platform. As part of the Partnership with Dynamic Hosting our hosting infrastructure is being upgraded to the latest technologies. This upgrade will require a migration to the new platform that our support team will manage for you during a scheduled maintenance window that suits you.
How will I interact with my account?
The same client area account that you currently use will remain available to you (i.e. https://my.hostmantis.com/clientarea.php ). In August an upgrade to that system will also occur during a brief maintenance window. However, there should be no functional change for you.
Support Information (For Use After July 1, 2022)
support (at) dynamichosting.ca - Technical Support - 866-567-8464 option 2
deb (at) dynamichosting.biz – 866-567-8464 Ex 954 – Billing/Account Management
Will my credit card be migrated?
At this time, it will not, Dynamic Hosting will set up your account on their system and request updated billing information. Once complete, as of July 1, 2022, all future invoices will be paid to Dynamic Hosting and HostMantis invoices will cease.
Will my pricing change?
Not at all, all pricing and services provided by HostMantis will be the same after the transition to Dynamic Hosting.
Thank you for your continued patronage,
HostMantis Sales
