Shared Hosting Plan FAQ

Q. How long does it take to setup my account?
A. Accounts are setup instantly after you have signed up and payment is made. You will be e-mailed all your account information within minutes!

Q. Can I order multiple accounts?
A. Yes! You can order as many accounts as you like! Have a promotional code? You can use it on multiple orders as well! 

Q. How long has your web hosting service been in business?
A. We have been operating as HostMantis since 2010.

Q. Do you offer a money back guarantee?
A. Yes. We have a 30 day money back guarantee!

Q. What is your uptime guarantee?
A. We have a 99.9%+ uptime guarantee. You can view our uptime stats here: http://uptime.hostmantis.com 

Q. Do you offer phone support?
A. No. In order to keep our prices low and our costs down, we offer support by ticket 24/7/365.

Q. What methods do you accept for payment?
A. We currently accept Visa, MasterCard, Discover, American Express, PayPal, Bitcoin and Apple Pay. All payments are made securely with SSL encryption.

Q: What are the nameservers for your hosting?
A. After you have signed up and payment has been made, nameservers and other necessary account information will be e-mailed to you immediately.

Q: Are you a web hosting Reseller?
A. No, we lease our servers from tier 1 data centers around the world and manage our own dedicated servers.

Q: Can I speed test your connection?
A: Yes. Download this 5MB test file.

Q: Do you have a test IP?
A: To test the speed of our data centers network, you can use the following IP addresses:

Canada: 192.99.19.165

Singapore: 139.99.127.250

Germany: 5.9.52.109

London, UK: 147.135.142.42

Sydney, Australia: 139.99.128.38

USA East: 147.135.0.20

Strasbourg, France: 167.114.241.210

Q: Will you place any ads on my site?
A. No. We never will.

Q: Where can I see the demo for your control panels?
A: For cPanel: cPanel Demo For Plesk: Plesk Demo

Q: Can I host friends and/or family?
A. Yes, you may host your friends and/or family.

Q: Are there any hidden costs, or setup fees?
A. No. There are absolutely no setup fees.

Q: How can I view my site when my domain is still propagating?
A: You'll be given the link to your termporary URL in your welcome email after signup. 

Q: Do you allow Adult Content?
A: Yes and no. We allow legal adult content.

Q: Do you allow nulled scripts?
A: No, any nulled script or a script modified to bypass any copyrights are not allowed on our servers.

Q: Is SSH access included?
A: Yes! Please see: https://my.hostmantis.com/knowledgebase/281/Does-HostMantis-allow-SSH-access.html 

Q: Is there an limit to how many emails I can send?
A: All accounts are limited to 500 emails per domain per hour. Spam and bulk mail are not allowed.

Q: Do you allow remote MySQL/MSSQL database access?
A: No, remote database access on our shared/reseller plans is not supported.

Q: How long does it take before my domain is propagated and active?
A: After you change the nameservers for your domain at your registrar to HostMantis' nameservers, it should take 24 hours or less. Usually you will be able to access your domain within minutes.

Q: Can I resell accounts with my HostMantis account?
A: No. Your HostMantis shared web hosting account may not be used to resell accounts, add-on domains, etc. If you would like to resell, please order one of our Reseller Hosting plans.

Q: What are the system resource limits for your hosting plans?
A: You can view our current system resource limits here: https://my.hostmantis.com/knowledgebase/260/System-Resources.html


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