I receive: Invalid domain name provided when entering my domain

If you receive the following error when entering your domain name during our ordering process:

"Invalid domain name provided"

That is typically due to one of the following reasons:

  1. The domain .TLD is not supported
  2. Your are trying to enter a subdomain (example: subdomain.yourdomain.com)

How to resolve the issue:

If you are receiving the error while entering a domain, please make sure the .TLD is a valid .TLD


If you are receiving the error while entering a subdomain, then you will need to enter it as: "subdomainyourdomain.com" and then once your order is complete, submit a request for us to update it for you.


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