Billing FAQ

Q. Do you offer a money back guarantee?
A. Yes. We have a 30 day money back guarantee!

Q. Can I get a refund after 30 days?
A. Sorry, we do not offer any refunds after our 30 day guarantee.

Q. What methods do you accept for payment?
A. We currently accept Visa, MasterCard, Discover, American Express, PayPal, Bitcoin and Apple Pay. All payments are made securely with SSL encryption.

Q. Does my service auto-renew?
A. Yes. Like any service, your web hosting service will auto-renew until you cancel it. Please make sure to cancel any unwanted services prior to renewal.

Q. My invoice is past due. Will my service be suspended?
A. We have a 3 day grace period following your due date. If the past due invoice is paid within that time, your account will not be suspended.

Q. Can I pay in advance?
A. You can add funds to your accounts credit balance at any time. Your accounts credit balance is used to automatically pay for any due invoices.
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