Reseller Plan FAQ

Q. How long does it take to setup my reseller account?
A. Accounts are setup instantly after you have signed up and payment is made. You will be e-mailed all your account information within minutes!

Q. Can I order multiple accounts?
A. Yes! You can order as many accounts as you like! Have a promotional code? You can use it on multiple orders as well! 

Q. How long has your web hosting service been in business?
A. We have been operating as HostMantis since 2010.

Q. Do you offer a money back guarantee?
A. Yes. We have a 30 day money back guarantee!

Q. Are backups included with my reseller plan?
A. We perform full account daily backups of all the accounts on our cPanel and DirectAdmin servers daily.

Q. What is your uptime guarantee?
A. We have a 99.9%+ uptime guarantee. You can view our current server and network status here: https://status.hostmantis.com 

Q. What methods do you accept for payment?
A. We currently accept Visa, MasterCard, Discover, American Express, PayPal, Bitcoin and Apple Pay. All payments are made securely with SSL encryption.

Q: Will I have my own nameservers with my reseller plan?
A. Yes, your account will be setup with your own nameservers i.e. ns1.yourdomain.com and ns2.yourdomain.com.

Q: Can I speed test your connection?
A: We use OVH data centers and they have provided the following speed test tool: http://proof.ovh.net/ 

Q: Do you have a demo of the control panel?
A: For cPanel: cPanel Demo For DirectAdmin: DirectAdmin Demo

Q: Can I oversell with my reseller plan?
A. Yes, overselling is enabled.

Q: Can I offer unlimited plans with my reseller plan?
A. Your can offer unlimited features, such as: add-on domains, subdomains, email accounts, databases, etc. However, offering unlimited space and transfer is not possible.

Q. I have a cPanel or DirectAdmin reseller account elsewhere, will HostMantis migrate my clients for me?
A. Yes! We will assist you in migrating any cPanel or DirectAdmin accounts.

Q: Are there any hidden costs, or setup fees?
A. No. There are absolutely no setup fees.

Q: Do you allow Adult Content?
A: Yes, we allow legal adult content on our hosting services.

Q: Do you allow nulled scripts?
A: No, any nulled script or a script modified to bypass any copyrights are not allowed on our servers.

Q: Do you allow remote MySQL/MSSQL database access?
A: No, remote database access on our shared/reseller plans is not supported.

Q: Is SSH access included?
A: Yes, please see: https://my.hostmantis.com/knowledgebase/281/Does-HostMantis-allow-SSH-access.html 

Q: Is there an limit to how many emails I can send?
A: All accounts are limited to 100 emails per domain per hour. Spam and bulk mail are not allowed.

Q: Can I install SSL certificates?
A: Yes! We offer free Let's Encrypt SSL certificates your clients can install from cPanel and DirectAdmin.

Q: Do you offer a client billing app such as Blesta or WHMCS?
A: Yes! We offer Blesta FREE with any reseller plan! WHMCS is also available as an optional add-on which you can purchase from the client area after signup.

Q: Does your Terms of Service apply to resellers?
A: Yes. All aspects of our Terms of Service applies to resellers and their clients as well.

Q: Who provides support to my clients?
A: HostMantis provides server support and support for your account only. End user support is the responsibility of the reseller.

Q: Is the service White-Label?
A: Yes! Our servers use white-label domains, hostnames, SSL certificates and software, so your clients won't know you are using HostMantis.

Q: What are the system resource limits for your hosting plans?
A: You can view our current system resource limits here: https://my.hostmantis.com/knowledgebase/260/System-Resources.html 


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